![]() ![]() Your leads and customers can use it to type in their questions and queries, and you and your staff will see the messages and get to reply to them from your side of the customer engagement software. Live chat is essentially a small pop-up window that offers messaging functionality. ![]() The top live chat companies for small businesses will have software solutions that can be implemented on any site – whether you’re using WordPress, Wix, Squarespace, Weebly, or any CMS in between. They can interact with your agents in real-time, get the exact information they’re searching for within seconds, and complete the sales process. Customers don’t have to call customer service or wait for your email replies. Live chat for small businesses makes your communication with customers effortless and enjoyable. It will usually contain an automated welcome message telling you that a customer service agent is immediately available if you need them. It’s that small chat button that pops up in the bottom corner of your screen when you visit a page. ![]() Over a quarter of businesses have a live chat on their site, so it’s unlikely you missed it. You’ve likely encountered this feature numerous times as you’ve browsed through different types of websites. Live chat is a website feature that enables your customers to get in touch with your customer service teams in real-time. So, let’s look at some of the best small business live chat providers and help you find a solution tailored to your needs. The best way to do that is by offering live chat customer support, and for this, you need the right software. That involves keeping your audience engaged and informed throughout their shopping experience. To succeed in this task, you need to outperform your competitors in every way. You’ll be competing against the whole Internet. But, you’ll also take on the much harsher competition.Īfter all, you won’t be competing against just a few brick-and-mortar shops on the same street. You’ll be expanding your reach, increasing your client base, and spreading your brand awareness. Entering the eCommerce market opens up a world of possibilities. ![]()
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